Refund policy

Return & Refund Policy

At Glow Frequency, we want you to feel completely aligned with your purchase.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be unworn, unused, and in its original packaging.

How to Start a Return (Drop-Ship Protocol)

Because our unique pieces are shipped directly from our specialized fulfillment partners to ensure the best "Frequency," returns are handled directly by the shipping facility.

  1. Do Not Send to Sender: Please do not mail your return to the address on your shipping label without contacting us first.

  2. Contact Us First: Email momma.overstreet0714@gmail.com with your order number and a photo of the item.

  3. Get the Correct Address: We will provide you with the specific return address for the manufacturer/shipping company that handled your order.

  4. Instructions: We will send you a return shipping label and specific instructions on how and where to send your package.

Damages and Issues

Please inspect your order upon arrival. If the item is defective or damaged, contact us immediately. Since we work with external shipping partners, we need to notify them right away to process your replacement or refund.

Refunds

Once the shipping company receives and inspects your return, we will notify you of the approval. Approved refunds are processed to your original payment method within 10 business days.